The UK's largest housebuilder by volume, formed after the 2024 merger with Redrow. Consistently holds HBF 5-star status with satisfaction scores above 94%.
Source: HBF Customer Satisfaction Survey. Gaps indicate quarters with insufficient data.
| Q1 2021 | 94.0% |
| Q2 2021 | 94.5% |
| Q3 2021 | 94.2% |
| Q4 2021 | 94.0% |
| Q1 2022 | 94.0% |
| Q2 2022 | 95.4% |
| Q3 2022 | 95.2% |
| Q4 2022 | 95.3% |
| Q1 2023 | 93.7% |
| Q2 2023 | 93.5% |
| Q3 2023 | 93.6% |
| Q4 2023 | 94.9% |
| Q1 2024 | 95.1% |
| Q2 2024 | 95.2% |
| Q3 2024 | 97.5% |
| Q4 2024 | 96.0% |
| Q1 2025 | 97.6% |
| Q2 2025 | 96.4% |
| Q3 2025 | 97.0% |