12 builders · HBF satisfaction data

Compare UK housebuilders

Ranked by average customer satisfaction score from the HBF survey (Q1 2021 – Q3 2025). Click any builder to see their full score history.

~3,000 homes/yr · Stable

~5,000 homes/yr · Stable

~3,000 homes/yr · Stable

Barratt Developments

~19,000 homes/yr · Stable

~10,000 homes/yr · Stable

~17,000 homes/yr · Improving

Persimmon Homes

~14,000 homes/yr · Recovering

~3,500 homes/yr · Stable

~14,000 homes/yr · Improving

~4,000 homes/yr · Stable

~3,000 homes/yr · Stable

Crest Nicholson

~2,000 homes/yr · Improving

Scores from the HBF Customer Satisfaction Survey — "Would you recommend your builder to a friend?". Sent 8 weeks post-completion. NHBC 9-month scores typically run 5–10% lower.

"These scores are a starting point, not the full picture. HBF surveys are taken before most defects appear. WhoBuilt will layer in NHBC warranty data, resident reviews, and after-sales tracking."

— The WhoBuilt methodology