CALA Homes focuses on premium new builds, particularly in Scotland and the South East. Consistently among the top performers with scores above 95%.
Source: HBF Customer Satisfaction Survey. Gaps indicate quarters with insufficient data.
| Q1 2021 | 95.0% |
| Q2 2021 | 94.8% |
| Q3 2021 | 94.5% |
| Q4 2021 | 95.0% |
| Q1 2022 | 95.0% |
| Q2 2022 | 95.4% |
| Q3 2022 | 93.6% |
| Q4 2022 | 95.4% |
| Q1 2023 | 93.2% |
| Q2 2023 | 94.4% |
| Q3 2023 | 95.0% |
| Q4 2023 | 97.4% |
| Q1 2024 | 97.8% |
| Q2 2024 | 95.4% |
| Q3 2024 | 95.9% |
| Q4 2024 | 96.1% |
| Q1 2025 | 97.8% |
| Q2 2025 | 96.4% |
| Q3 2025 | 96.4% |