The dataset's biggest turnaround story. After falling to 86.5% in mid-2022, Crest Nicholson recovered strongly to above 97% by 2024 — the most dramatic improvement of any major builder.
Source: HBF Customer Satisfaction Survey. Gaps indicate quarters with insufficient data.
| Q1 2021 | 93.0% |
| Q2 2021 | 92.5% |
| Q3 2021 | 91.3% |
| Q4 2021 | 89.0% |
| Q1 2022 | 92.5% |
| Q2 2022 | 89.9% |
| Q3 2022 | 88.2% |
| Q4 2022 | 93.9% |
| Q1 2023 | 87.3% |
| Q2 2023 | 86.5% |
| Q3 2023 | 89.9% |
| Q4 2023 | 90.3% |
| Q1 2024 | 96.8% |
| Q2 2024 | 95.2% |
| Q3 2024 | 96.8% |
| Q4 2024 | 95.0% |
| Q1 2025 | 97.5% |
| Q2 2025 | 97.5% |
| Q3 2025 | 96.3% |