Persimmon suffered the dataset's most dramatic collapse when scores fell to 81.4% in Q3 2022. A sustained improvement programme has brought them back to ~95% by 2025.
Source: HBF Customer Satisfaction Survey. Gaps indicate quarters with insufficient data.
| Q1 2021 | 90.8% |
| Q2 2021 | 93.7% |
| Q3 2021 | 91.6% |
| Q4 2021 | 92.0% |
| Q1 2022 | 91.3% |
| Q2 2022 | 94.3% |
| Q3 2022 | 81.4% |
| Q4 2022 | 91.3% |
| Q1 2023 | 90.4% |
| Q2 2023 | 90.5% |
| Q3 2023 | 91.8% |
| Q4 2023 | 91.1% |
| Q1 2024 | 94.0% |
| Q2 2024 | 94.1% |
| Q3 2024 | 90.9% |
| Q4 2024 | 92.6% |
| Q1 2025 | 95.2% |
| Q2 2025 | 95.7% |
| Q3 2025 | 95.4% |