One of the UK's largest housebuilders with a national presence. Satisfaction scores have steadily improved since 2022, reaching 95.7% in 2025.
Source: HBF Customer Satisfaction Survey. Gaps indicate quarters with insufficient data.
| Q1 2021 | — |
| Q2 2021 | — |
| Q3 2021 | — |
| Q4 2021 | — |
| Q1 2022 | 90.8% |
| Q2 2022 | 91.0% |
| Q3 2022 | 91.3% |
| Q4 2022 | 90.6% |
| Q1 2023 | 92.4% |
| Q2 2023 | 90.6% |
| Q3 2023 | 90.9% |
| Q4 2023 | 91.1% |
| Q1 2024 | 91.4% |
| Q2 2024 | 90.9% |
| Q3 2024 | 91.4% |
| Q4 2024 | 90.9% |
| Q1 2025 | 95.9% |
| Q2 2025 | 95.7% |
| Q3 2025 | 95.7% |